Communication Flow and Organisational Productivity in Citygate Global Investment Limited
The researchers examined the place of communication flow patterns in the Citygate Global Investment Ltd, a privately owned lending institution in Nigeria. The study was an attempt to find explanations to the observation on staff of the company who flout some company regulations on dressing, lending/interest rates, deadlines for loan recoveries or even relationship limits with clients. The survey method was adopted as research design for the study while the questionnaire was the instrument for the study. Findings indicated that the pattern of communication flow mostly used by management was the downward flow of communication while communication gaps such as absence of room for feedback and delay in information reception were revealed by the study. The study in addition to others recommends that management of Citygate Global Investment Ltd should adopt the upward and vertical patterns of communication in addition to the downward pattern it currently operates, to allow for feedback from its employees.